WoM Plus – Frequently Asked Questions

Overview

What is WoM Plus?

WoM Plus is a city-based restaurant lover's club. We connect you with great restaurants, so you’re the first to know about new openings, exciting events, and updated menus. WoM Plus members receive great benefits at participating restaurants. Our mission is to create high-quality service that is a genuine win-win for all.

What do I get with WoM Plus?

With WoM Plus, you will receive benefits at selected restaurants, such as 2-for-1 deals, a glass of sparkling wine on the house, complimentary charcuterie, or an extra dish. You'll get up-to-date news about what’s happening in Helsinki’s restaurant scene, and access to exciting events.

Why was WoM Plus created?

Our mission at World of Mouth is to give inspiring restaurants the visibility they deserve. With WoM Plus, we want to take it a step further and connect restaurants with customers who are passionate about great dining. One example: we feel that as great a restaurant city as Helsinki already is, it is lagging behind many others. There are a lot of great restaurants in the city but many of them are mostly visited on Fridays and Saturdays. We want to encourage people to visit great places more often, also during the week.

Will WoM Plus expand to other cities?

For now, WoM Plus is only available in Helsinki. Our goal is to expand to other cities starting in autumn 2024.

Can I submit improvement ideas and feature requests?

Please do. We would love that. You can do so via email at info@worldofmouth.app.

Join WoM Plus

How can I become a WoM Plus member?

You can start your membership by tapping the WoM Plus banner on the explore page and start exploring WoM Plus immediately. For now, the service is only available for Helsinki.

How much does a WoM Plus membership cost?

The monthly fee for WoM Plus is €9,90 EUR.

How do I redeem a promo code?

1. Download the World of Mouth app (the link takes you to App Store or Play Store on mobile).
2. Register your account.
3. If the WoM Plus sign-up page doesn't automatically pop up, click the WoM Plus banner on the explore page of the app.
4. Redeem your promo code and start the membership:- On iOS, add the promo code to the "Enter promo code" field under the price and click "Redeem".- On Android click the "Become a Plus Member" button, go to payment methods, select "redeem code", paste your promo code to the field, and click "Redeem".

Restaurant benefits

Where can I see what benefits restaurants are offering?‍

You can see each restaurant’s benefits by either opening a Plus restaurant in the app and tapping the “Plus” icon under the image, or by viewing the restaurant in the WoM Plus section of the app.

Can I use the benefits multiple times?

2-for-1 deals are limited to one use per restaurant, and are intended to let you try a new place with a larger discount. So you cannot try the same places more than once with the 2-for-1 deal, but you can try 2-for-1 deals at multiple different restaurants. Other benefits can be used multiple times in the same restaurant.

How do I use WoM Plus benefits?

To guarantee the smoothest experience, remember to use your WoM Plus code when reserving.

Here’s how:
1. Find the WoM Plus restaurant you want to book in the app.
2. Click the "Book your Plus table" button and copy your unique WoM Plus code.
3. Paste your Plus code into the comment field of the restaurant's reservation form and complete your booking normally.
4. You should receive a booking confirmation from the restaurant but as of now, there is no separate Plus confirmation.

What should I do if I forget to add my Plus code when booking?

Show your WoM Plus card from your phone when arriving at the restaurant.

What if I am a “walk-in” without a reservation?

Please show your WoM Plus card when arriving.

Can I enjoy WoM Plus benefits with friends?

We have a +1 policy. The WoM Plus benefit is for you and up to one friend.

Can I use the benefits even if I don’t eat?

Nope. We don’t want to bankrupt restaurants, so the benefits are only valid while eating.

Why are some benefits vague?

Some restaurants want to provide genuine surprises and superb hospitality for WoM Plus members. Benefits may vary based on ingredients, tastes, orders, preferences, etc., ensuring they feel meaningful and valuable.

Can I book for someone else?

The Plus benefits are personal, so are only valid for you and one dining companion.

Can I use the deals for takeout as well?

As of now, the deals are only for dining in.

Plus restaurants

How will WoM and restaurants share news with me?

You can find a news channel at the top of the WoM Plus page. You’ll also receive a biweekly newsletter from us where we curate some of the latest highlights from Plus restaurants and happenings around Helsinki.

How are Plus restaurants selected?

Restaurants must be either recommended by a member of our expert community in the app or vetted by the World of Mouth team. In order to keep the quality high and the process transparent, restaurants cannot buy their way in.

Can I propose new restaurants?

Yes, please. But they should be ones that have been recommended in the app, or have just opened.

Subscription

Will my membership automatically renew each month?

Yes. You can unsubscribe at any time.

How do I unsubscribe?

On iOS:
Open the your phone's Settings app, press your name, press 'Subscriptions', find World of Mouth subscription, press on it, and press 'Cancel Subscription'. More information on how to manage subscriptions on iOS, read Apple's documentation.

On Android:
Go to Google Play app, find subscriptions in Google Play, select World of Mouth subscription and press 'Cancel subscription'. More information on how to manage subscriptions on Android, read Google's documentation.

Will deleting my account unsubscribe me?

No, deleting your account will not unsubscribe you. All subscriptions are managed through the App Store or Play Store. Please ensure you unsubscribe directly through the respective store after deleting your account and app.

Can I request a refund?

Unfortunately, as you are purchasing the subscription from the App Store or Play Store, you will have to request a refund through them. As a developer, there is no way for us to issue it directly. You can find instructions for this for the App Store here and the Play Store here. We appreciate your understanding and welcome any feedback you may have.